I guess if I'd come back later there was a chance that they'd actually put proper error checking in there and/or made the thing less fragile. Like, it broke when I failed to fill in a supposedly optional field (the radio station i listen to in emergencies, I don't really do that), and I had to do it all over again.

So, Pepco, you should have someone look at your web form and make it more fault tolerant. Like, more fault tolerant than a fifth grader's first attempt at making an HTML form.

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